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Banoja Hats Return Policy

Banoja Hats Return Policy


Note:
We cannot process returns for Banoja Hats that were NOT purchased from Banoja.com, our Facebook or Pinterest stores. If you purchased items from another marketplace, please follow its corresponding policies and guidelines for returns.


For all other merchandise please see our General Return Policy.

 

You have 30 days to return an item to us in its original condition. Returns must be unworn, in the state you received them, and in the original packaging.

If you are not 100% satisfied with your purchase for any reason, just go through our 4-step easy online return process to print out a FREE return label.

Anytime you use a Banoja return shipping label, returns are shipped by either USPS First-Class Package or Priority Mail Return Service, depending on the item's cost, package weight, and delivery time.

Note: If you receive USPS First-Class Package Return Service label, please make sure that your entire return shipment weight does not exceed 1 lb (16 oz).


How can I process a return online?

  1. Start by using our online return tool. Click Here.

  2. Once your return is approved (usually, same day) you will receive (via e-mail) a Return Merchandise Authorization # (RMA) and an attached Pre-paid USPS return shipping label.

  3. Pack your item(s) and purchase confirmation into the cardboard box and securely affix the prepaid return label to the outside of the shipping box.

  4. Mail your package using USPS drop-off locations:
- Post Office
- Schedule a Free USPS Package Pickup Online: https://www.usps.com/pickup


        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

        Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.